Refund & Cancellation Policy
At Webinfo, we strive to ensure seamless and secure payout transactions. However, under specific circumstances, refunds or cancellations may be applicable.
Refund Policy
- Refunds are only processed if the payout fails due to technical errors, incorrect beneficiary details, or banking network failures, and the funds are not credited to the beneficiary.
- In case of a failed transaction where funds are debited from the merchant account but not credited to the beneficiary, the amount will be reversed within T+1 to T+3 working days depending on the bank's policy.
- No refunds will be initiated for successful transactions.
Cancellation Policy
- Once a payout request is initiated and processed, it cannot be canceled.
- For scheduled or queued payouts, cancellations are only permitted if the request is still in pending status and not processed by the system or bank
- Requests for cancellation must be submitted in writing with valid reason and transaction details.
For any refund or cancellation queries, please contact our support team at support@webinfo.co.in
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